Order Inquiries + FAQ

Thank you for shopping with Venus in Tokyo! We’re excited for you to receive your order, please submit any inquiries to the form below (❀❛ ֊ ❛„)♡

  • Your order will be shipped out within 3 business days.

  • We do not accept returns or exchanges. If you have a unique circumstance, feel free to submit our order inquiry form.

  • Care instructions vary dependent on the piece and materiality.

  • Our team can coordinate a repair depending on what your piece is.